Introduction
This document covers in outline the terms and conditions of use of Feed Manager and any of its associated modules, including (but not limited to)
- Feed Manager
- Product Optimizer
Set-up Conditions
We will agree with you the source information that will be used to create a product submission, and from where we receive or access it.
We will agree with you the number of channels that we will submit a product listing to on your behalf.
We will agree with you the frequency and timings of your submissions to the channels you use. Our standard commitment is a daily submission to all active channels.
Unless agreed otherwise, it is your responsibility to create accounts on any channel where you want your products listed, including enabling payment mechanisms (where applicable). It is also your responsibility to manage the advertising budgets, spend and payments for your chosen channels.
You will supply (where required) access to these channels.
We will ensure that all product submissions to channels are formatted and mapped to the specifications of the recipient channel.
Our one month channel trial is deemed to start from the date on which your listing is first submitted to your channel of choice.
Our minimum contract period is one month from the date of first activation. You are entitled to cancel our services prior to the start of the next contract period, providing that it is in writing (letter or email).
Invoices and Payments
Our invoices are raised at the start of the contract period.
Payments can be made by Direct Debit, Credit Card or Paypal. Service will be suspended when account settlements are not paid within the due date, and Gillissa Limited reserves the right to levy late payment charges at a rate of 2% per month until settlement is made.
No extra charge will be levied on clients paying by Paypal or Credit Card, but payments are due within 3 days of invoice date.
Invoices paid by Direct Debit are payable within 14 days.
Longer payment terms and/or alternative payment methods are at Gillissa Limited’s discretion and will be confirmed in writing with you.
Prior to the start of trial or contract, you will be required to provide us with relevant information concerning your company, including (but not limited to), company name as registered, place of business, contact details, accounts and billing information. Gillissa Limited reserves the right not to provide service if this information is not supplied or is inaccurate for any reason.
Source Data
We will process and submit product data that you provide to us. Data will not be distributed where it fails our system’s verification checks, including (but not limited to) the following instances
- It is inaccurate
- It is non compliant with the listing policies of any channel to which it is being submitted
- It is incomplete
- It has material errors which cannot be resolved by us
You will be advised of any problems with your feed or products in writing. You will receive a summary of all import errors on the daily process of your source product data to your named contacts.
If you change the output format of your feed, the way that it is encoded or individual product records created, from the file originally tested and processed by our platform, you must inform us of this. While our system checks the data that it receives, files or part of files that cannot be read as a result of changes we do not know about, are your responsibility.
Where an input file is changed as a result of website migration, upgrade or any major structural changes, you must inform us in advance. Work required to update Feed Manager will be chargeable on the basis of time incurred. Customers will be informed of the impact on us of any changes in the export data and the costs likely to be incurred.
Privacy
We do not provide any information about your personal details to any 3rd parties without agreement from yourself.
All information about you, your accounts or any other details that you provide to us is stored within the Feed Manager platform. This is protected, backed up securely, and access to Feed Manager is only possible through valid ID/password combinations.
Gillissa Limited (owner of Feed Manager) is registered under the Data Protection Act.
Gillissa Limited is registered in the United Kingdom. Company No. 05036739 Registered Address: Morgan Rose, 37 Marlowes, Hemel Hempstead, Herts, HP1 1LD
Security
We will provide you with an account ID and password to access our system. It is your responsibility to keep this information secure and not to share with any other individuals.
Passwords resets can be commanded on request.
Contacting Us
You can contact us during UK business hours by telephone, email or through the support area of our platform. We will endeavour to respond to all queries in a timely and responsive manner.
